The all-new Pediatric Nurse Telephone Triage is an invaluable resource for novice and seasoned triagers alike. It provides practical, how-to-do-it guidelines that make it an ideal staff training and skills-building tool. Plus, it brings you clinically proven recommendations to help enhance call outcomes for dozens of common pediatric problems. Look here for clear, straightforward advice encompassing all the "basics" of state-of-the-art nurse triage. Improve triage procedures and administration with detailed guidelines for those who perform telephone triage. Topics covered include: The nurse telephone triage process, Triage quality assurance, Standard assessment tools, The golden rules of nurse telephone triage,

Call documentation, Red flags to watch for, Call prioritization, Dealing with difficult callers and much more.