Over time, several codes have been added to Current Procedural Terminology (CPT®) to recognize services to patients that do not occur in a face-to-face visit. The latest of these are complex chronic care coordination (C4), transitional care management (TCM), and interprofessional consultations. Each type of non–face-to-face service represents an episode of care ranging from a brief contact to a service that addresses the patient’s overall complex health care needs in a calendar month. Certain procedure codes now represent combined face-to-face and non–face-to-face services, while others specifically exclude them. With substantial changes to some of these services introduced in CPT 2014, it may be useful to review these codes and compare the options for reporting non–face-to-face services. Table 1 includes a column providing some typical characteristics of patients who receive each type of non–face-to-face service to show how the complexity of the patient’s condition(s), place of residence, and other...

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