“You’ve got mail” is a common refrain heard by 32 million America Online subscribers. Just as the telephone transformed both American society and the practice of medicine, electronic communication (e-mail) is having a similar impact and will become an integral part of pediatrics. In the words of Jerome Kassirer, former editor of the New England Journal of Medicine, e-mail and electronic transfer of information has the potential to “induce cultural changes in the delivery of care even more revolutionary than any restructuring that is going on today.”

In this issue Pediatrics, Kleiner and colleagues report the results of a survey of parent and physician attitudes toward the use of e-mail. The results are not surprising. The majority of families have access to e-mail, with access significantly related to family income and education. Most families want to communicate with us, and our practices, by e-mail. They...

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